This policy applies to all information submitted on the Case Fresh website. Case Fresh will not collect sensitive information from individuals except with consent and only where it is necessary for Case Fresh to collect such information for an activity or function. Some pages on this site allow you to order products, place a pre-order for products, or register to receive information. Some of the types of personal information collected at these pages are -

Online Order form -
customer name, email address, shipping address , contact phone, payment type, credit card type, credit card number, credit card expiry date, card holder's name, card holders billing address, card holders contact phone

Internet Mailing List -
customer name, email address

Case Fresh collects personal information primarily to supply our customers with the products and services ordered from us. In this context, "collect" means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified. If you carry out a transaction online (place an order or pre-order) or send us an email, the way that Case Fresh will record the supplied information may differ from the information Case Fresh collects if you simply visit our site. 

1. Purchasing Products (placing an order or pre-order)
If you purchase or pre-order products through us you are applying to become a Case Fresh customer. Case Fresh requires you to provide certain details so that we can establish an account and provide you with the product you have ordered. This includes details such as your name and contact information, or in the case of businesses, information about the company, department or association making the purchase. Case Fresh requires this information to help us process and manage your account and to complete that particular order or pre-order.

2. Paying for you order (invoice) online 
If you pay for your order online (use a credit card) Case Fresh requires you to provide your personal details and credit card details in order to process the payment. If you make an enquiry about your order or pre-order you will be required to provide your invoice details, contact details and customer number so that your inquiry can be quickly resolved.

3. General Requests
If you make a request for further information about other Case Fresh products and services to process your request, we will require you on occasion to provide us with certain personal information. This includes such details as your name and contact information and information about any existing invoice, order or pre-order if it relates to it. If you send us an email request, we will ask for similar information. We require this information to process your request and to improve the services we provide to you.

Case Fresh may also conduct voluntary surveys or request other voluntary information from time to time. These surveys provide Case Fresh with important information that enable the improvement in the types and quality of products and services offered and the manner in which those products and services are delivered. These surveys will always be of an anonymous nature and will not collect any information about the participant either directly or indirectly other than that which the participant provides.

4. Navigation Information
Each time you visit Case Fresh's web site, anonymous navigation information is collected by our server. This information includes -

- the type of browser you are using to view our pages.
- the type of operating system you are using.
- the date and time of your visit.
- the length of your visit.
- the address of the pages you accessed.

This provides Case Fresh with information about how the web site is used and navigated, including the number of hits, the frequency of visits and the duration of visits to each web page on the site. The information collected is used by Case Fresh in making improvements and upgrades to the website and to enhance the users browsing experience.

We use the information you provide about yourself when placing an order or pre-order only to complete that particular order or pre-order. This information is not shared with third parties except to the extent necessary to complete that order or pre-order. Email addresses are used only to confirm an order or pre-order or to follow up on an order. In this context, "use" is the means or purpose to which we apply the information collected to preform and activity or function as it directly relates to our business. Your information is not used for any other purpose and is never shared with outside parties.

Primary Use of personal information 
The personal information submitted by you (the customer) or collected by us (Case Fresh) is or may be used -

- for credit card verification purposes.
- for Case Fresh billing and invoice purposes.
- to maintain your (the customer) account.
- to provide you with customer support.
- to provide you with the products, services or information requested.
- from time to time to notify you about products and services new or otherwise.
- to notify you about promotions or special offers at Case Fresh.

Other Uses of personal information
Case Fresh may also use its customer database, including information provided by you through this website, to distribute information about other Case Fresh products and services via the Case Fresh Internet Mailing List. We will only do this if a customer directly elects to join the Internet Mailing List either via our online order form or direct sign up on the Case Fresh website. Options are provided for customers to opt out of this service. If at any time you no longer wish to receive email or postal communications from Case Fresh you can opt out by sending a request either via email or regular mail to the addresses listed below.

Case Fresh values our customers. We will never supply or sell any of the information that our customers provide to third parties.

Transmission of personal information
Case Fresh strives to protect your personal information during its transmission. Customer account information provided through our website is transmitted and sent via our own personal secure server SSL (Secure Socket Layer) provided by Thawte a world leader in Digital Certification and SSL data transmissions. All information is encrypted at 128 bit level, among the best software available today for secure e-commerce transactions. Our server encrypts all of your personal information, including your name and address, so that it cannot be read as the information travels over the Internet. Click on our Site Seal at the bottom of every page to see your real time protection.

However, while Case Fresh maintains high standards in protecting your security, no transmission over the Internet or storage of information on servers connected to the Internet can be guaranteed to be absolutely secure.

Storage and Access of personal information
Case Fresh takes reasonable steps to ensure the security of personal information held by it from such risks as loss, unauthorised access, destruction, use, modification or disclosure of data. Case Fresh only permits your details to be accessed by authorised personnel. Case Fresh will take all reasonable steps to ensure that paper and electronic records containing personal information are stored in a manner that is only accessible by people within Case Fresh who have a genuine "need to know" as well as "right to know". Case Fresh will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.

Case Fresh will take steps to destroy or de-identify personal information after a maximum of seven years from the date of the last customer interaction and after as short a time as possible, unless the law requires otherwise.

External Links to other websites
Case Fresh provides links on its website to other websites. These sites may have different privacy policies and means of handling personal information than those of Case Fresh. If you are concerned about your privacy and safety of your information on those websites we advise you to check their privacy policies.

Updates to the privacy policy
This Privacy Policy may change from time to time. Any changes to Case Fresh's Privacy Policy will be highlighted in this area.

The Case Fresh Privacy Policy was last updated in January, 2008

At Case Fresh we are always striving to improve your online experience with us and hope that your visit to Case Fresh is an enjoyable one. If you need to contact us about any details relating to our Privacy Policy we can be contacted at -

email privacypolicy@casefresh.com

mail CASE FRESH
       PO Box 2625
       TAREN POINT NSW 2229
       Australia