What methods of payment do you accept?
Case Fresh accepts the following methods of payment. Payment online via Credit Cards (MasterCard / VISA). Payment online / offline via Direct Deposit. Case Fresh is unable to accept any other methods of payment.

Case Fresh does not accept PayPal for payment of orders placed through the Case Fresh website.

International Customers:
All international orders can only be paid by one of the following credit cards (MasterCard / VISA). Unfortunately we are unable to accept any other forms of payment. If you are an international customer please make sure that you select credit card as your method of payment and fill in all necessary details otherwise we will be unable to process your order.

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When do I pay for my order?
Once we have received and processed your order you will receive an invoice requesting payment within 7 days under our terms of sale for all items that are currently in stock. Any items that are not currently in stock will appear under the term "backordered" on your invoice.

All invoices are sent in PDF format and require you to have Adobe Acrobat Reader to view them. Please check your invoice to ensure all details are correct and report any discrepancies immediately to us.

A pre-ordered item or items that are currently backordered does not require payment until they it is in stock, unless there is a deposit required to secure that pre-order (this is noted next to the item). When pre-ordered products become available (arrive into stock) a new invoice will be sent to you requesting payment.

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I am hesitant to use my credit card online. What security do you use?
Case Fresh and all data transmitted on it is secured by thawte, a world leader in data encryption and online security. Click on our thawte Site Seal (located at the bottom of every page) to see your level of protection processed in real time. Unlike other websites Case Fresh has it's own secure server and does not use free / shared SSL certificates or open source payment gateways.

When transferring via our secure server, your credit card and personal details are encrypted using thawte’s latest industry standard SSL (Secure Socket Layer) encryption technology before being transmitted. Your credit card number is removed from our on-line server immediately upon its arrival and is stored on a separate secure server. It’s peace of mind of a knowing you have a secure online transaction with Case Fresh and thawte.

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What currency do your charge your orders in?
All prices listed on Case Fresh are in Australian Dollars ($AUD) and inclusive of the 10% Australian Goods and Services Tax (GST). All customers both Australian and International are invoiced and charged for orders in Australian Dollars ($AUD). Credit card charges will appear on your statement as "Case Fresh".

International Customers:
The Australian Goods and Services Tax (GST) does not have to be paid by international customers on products ordered from Case Fresh. If you are an international customer you can approximate the website price you will pay on the items you wish to order by multiplying the price by 10 and then dividing it by 11.

When a charge is made to your credit card for international customers, your card provider will normally convert the Australian Dollar ($AUD) amount to your local currency at an exchange rate determined by them at the time. For an estimate of your order in your local currency visit the Universal Currency Converter.

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Does Case Fresh charge any fees on credit card payments?
Merchants in Australia now have the option to pass on the charges associated with accepting credit cards levied on them by the banks. Case Fresh will continue to absorb this cost and will not be passing on the merchant fee for any credit card transactions. Customers can continue to use their credit card in the same way as they have done in the past.

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When and how do you charge credit cards?
All credit card orders that qualify for Free Shipping will be automatically charged once the customers invoice has been sent. International customers will need to confirm their invoice once they receive it via email before their credit card is charged and order shipped. Pre-orders secured with a credit card except for those products which require a 20% deposit will not require payment until the item arrives into stock.

Case Fresh does not charge credit cards online. Our secure server is only for transmission and encryption of your card details. All credit cards are charged by us in person at our premises on our terminal, the same way a department store charges your card. The only difference is in how the credit card is presented. In a retail store it is done in person by you, while with us it is done when you submit your details to us via our order form.

Payment for credit card orders like all orders must be received within 7 days under our terms of sale.

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I wish to use a payment other than credit card. How do I do this?
Australian customers may also elect to pay for their orders via the following method:

Direct Deposit - customers may pay with direct deposit online via their internet banking service or offline by depositing directly into our account at your local bank branch. Customers will be provided with details on how to pay via direct deposit including Case Fresh's account details with their invoice.

Please be aware that orders payed via direct deposit will always take longer to process and ship than those paid via credit card due to delays associated with banking clearances.

Unfortunately Case Fresh is only able to accept the Direct Deposit payment option from our Australian (domestic) customers. All orders placed by International customers must be paid via credit card.

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