How do I place an order with Case Fresh?
Simply go to our order form, found by clicking the link at the top of each page. Complete the web form there and fill in all the relevant details then submit your order to us. If you find the order form is not displaying for you please disable your browsers pop-up blocker or preferably add casefresh.com to the list of allowed websites in your browsers pop-up blocker settings.

Once you have completed an order you will then receive an confirmation via email usually within one (1) business day containing your invoice outlining your total cost including any shipping and details on how to proceed with the relevant method of payment. All invoices are sent in PDF format and require you to have Adobe Acrobat Reader to view them.

Please check your invoice to ensure all details are correct and report any discrepancies immediately to us. Payment for all in stock (ready to ship) orders must be received within 7 days.

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When will my order ship?
All orders are usually dispatched within 3-5 business days from payment being received by Case Fresh. Once an order has been despatched customers will be sent a shipped email with tracking details notifying the customer that the order has left our warehouse.

If time is a factor in your order then we suggest you make payment via credit card as direct deposit payments must be processed by your bank then subsequently undergo clearance by our bank and into our account, a process that in some instances can take in excess of two (2) business days. Case Fresh will never ship any order until cleared payment has been received.

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Can I cancel my order once it has been placed?
Once an order has been confirmed Case Fresh will then start to pack and prepare the order for despatch with Australia Post. When an order has entered this shipping phase customers will be unable adjust or cancel an order. All credit card orders will enter the shipping phase usually within 24 hours of the order confirmation being sent to the customer. For direct deposit payments customer orders will not enter the shipping phase until cleared payment has been received by Case Fresh.

Once an order is confirmed by Case Fresh it is a firm buying commitment. Customers who place and cancel or fail to make payment after submitting orders jeopardise their ability to pre-order and purchase products from Case Fresh in the future.

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How do I place a pre-order?
To place a pre-order all you need to do is go to our order form located at the top of every page, fill in all relevant details and then submit the order to us. Customers will then receive a pre-order confirmation listing all the items that they have pre-ordered, these products will appear as "backordered" on your pre-order confirmation.

All pre-order confirmations are sent in PDF format and require you to have Adobe Acrobat Reader to view them. Please check your pre-order invoice to ensure all details are correct and report any discrepancies immediately to us.

A pre-ordered item or items that are currently backordered do not require payment until they are in stock, unless there is a deposit required to secure that pre-order (this is noted next to the item). When a pre-order item comes into stock an invoice will be sent requesting payment within Case Fresh's terms of sale.

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What are the benefits of placing a pre-order?
Pre-orders guarantee availability of your items barring any supplier allocation problems. When you place a pre-order products are allocated to you in our inventory management system. As soon as a pre-order product arrives into stock the system fills all pre-orders in order of the date they were placed before releasing the remainder of the stock for general sale. This allows you to secure your collectables months before they become available for direct sale.

Case Fresh has been known to pre-sell an entire shipment of an item before it even makes it to general release on the web site. If you wish to place a pre-order look for the links next to the product or go to our order form and submit your pre-order today.

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My pre-order requires a deposit. How does this work?

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Can I cancel my pre-order?
A pre-order with Case Fresh is a firm commitment to purchase and as such pre-orders cannot be cancelled under any circumstances. We ask that you please select items carefully and give due consideration towards budgeting for their arrival into stock. There is no requirement to pre-order with Case Fresh, you can always wait until items arrive into stock and then place an order for them once it suits your personal circumstances.

Case Fresh places orders with distributors / manufacturers for stock quantities based on customer pre-orders and past sales history to ensure adequate stock to meet customer demand. If everyone cancelled pre-orders after they were placed this would create stock problems that would require us to increase prices to cover possible stock excesses.

As we do not charge in advance for pre-orders (except for those items which require a deposit) we rely on the honour of the customer following through on their commitment to purchase. Customers who place and fail to pay for pre-orders will be prohibited from pre-ordering and jeopardise their ability to purchase from Case Fresh in the future.

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