Case Fresh - Help Center / FAQ. please read our terms conditions governing purchases from this website


Case Fresh provides our products to our customers under to the following terms and conditions outlined below. Placing an order / pre-order and / or visiting this website implies acceptance of the following terms and conditions. Please take a few moments to look through our Help Center / FAQ section below and review them carefully .....

ORDERING	PRODUCT INFORMATION
• How do I place an order with Case Fresh? • When will my order ship? • Can I cancel my order once it has been placed? • How do I place a pre-order? • What are the benefits of placing a pre-order? • My pre-order requires a deposit. How does this work? • Can I cancel my pre-order?	• Condition of inventory. What condition does your product ship in? • I have seen a pre-order item in stock at a store. When will mine arrive? • Why are some products sold in a set of, or as a set only? • Can I place an order for "variants" and or "chase" figures? • I have seen Case Fresh exclusives sold elsewhere. How can this be? • A new product has been announced will you be ranging it? • I am looking for an older "sold out" item, can you order it in?

PAYMENT INFORMATION	TERMS OF SALE
• What methods of payment do you accept? • When do I pay for my order? • I am hesitant to use my credit card online. What security do you use? • What currency do your charge your orders in? • Does Case Fresh charge any fees on credit card payments? • When and how do you charge credit cards? • I wish to use a payment other than credit card. How do I do this?	• Case Fresh's Terms of Sale • Returns Policy and Procedure • Pricing and Availability • Free Shipping • Duties, Taxes, Tariffs and Prohibited Goods • Legal Disclaimer • Copyright

SHIPPING	GENERAL INFORMATION
• What shipping methods does Case Fresh use? • Does someone need to be at my address to receive my order? • How do I track my order? • Approximately how long will it take for my order to arrive? • Can I pick up my order from Case Fresh? • Damage on goods in transit. • Insurance on orders. What am I covered for?	• Can I arrange to pick my order or a product from an in person event? • Does Case Fresh price match other retailers? • Does Case Fresh offer discounts for bulk orders? • I wish to order wholesale quantities do you sell by the case? • Do you buy and / or trade collectables? • Why is it important not to use a web based email account? • Is there a catalogue or pricelist you can send me?