Case Fresh - Contact Us. our list of contact details for customers relating to their enquiries

Below you will find our contact details for any enquiries that you may have. Customers are advised to read our detailed Help Center / FAQ page before sending emails relating to products and order procedures, if your question is answered there we will refer you back to it. Case Fresh endeavours to reply to all enquires by the next business day .....

CONTACT DETAILS - EMAIL

As Case Fresh's primary retail focus is online, email is our preferred method of contact. Customers who have an enquiry that is not addressed on the website may email using the address listed below. Customers are advised to check our our detailed Help Center / FAQ section section before sending enquiries as if they are answered there they will be referred back to it in our reply.

To send an email type the address into your email client as listed above.

Case Fresh will always respond all customer enquiries. We endeavour to answer all emails at the latest by the next business day. If you do not receive a response within this timeframe it is likely that we have not received your email or your email been tagged as spam by our mail server. If you are using a free based email account such as hotmail this can be a frequent occurrence, we advise all customers to send emails via their non-web based (primary) email account.

One of the greatest advantages of shopping with Case Fresh is that the internet is always open and you can view our products and place an order at a time that is convenient to you. Our staff operate between 9am and 5pm AEST, Monday to Friday (excluding public holidays) so if you email or order during the weekend you won’t receive a response until the following business day. We will always do our best to respond to you as promptly as possible.

CONTACT DETAILS - ADDRESS

As Case Fresh is an online retailer our warehouse is not open to the public. All regular mail should be addressed to our mail box below. For faster processing and response please use the contact email address listed above. To ensure prompt processing of your order please use our order form, found by clicking the link at the top of each page.

CASE FRESH
PO Box 2625
TAREN POINT NSW 2229
AUSTRALIA

Should you have a concern that is not addressed on the Case Fresh web site please use the above email addresses to request assistance. Our staff are able to deal with email inquiries more expediently than we could via written mail and are dedicated to providing accurate and timely information.

CONTACT DETAILS - PHONE

Case Fresh does not provide a phone operator for customer orders or questions. Due to our web based focus we are committed to ensuring the latest information is available on our web site including detailed explanations of how our business is run.

Should you have a concern that is not addressed on the Case Fresh web site please use the above email addresses to request assistance. Our staff are able to deal with email enquiries more expediently than we could via phone calls and are dedicated to providing accurate and timely information.